To open a business account, you first connect with our onboarding team, who will review your company’s legal structure, ownership, and primary banking needs. We request standard documentation such as incorporation papers, beneficial ownership details, identification for authorized signers, and recent financial information where applicable. Once documents are verified and risk checks completed, we help you choose account types, currencies, and digital access profiles for your team. Our goal is to make the process structured yet efficient, so most straightforward cases can be completed within a clear, agreed timeframe.

When evaluating loan requests, we look at both quantitative and qualitative factors. Financially, we review historical and projected cash flows, profitability, leverage, and liquidity to understand your capacity to service debt. We also examine collateral options, industry dynamics, management experience, and your company’s track record with existing obligations. Rather than relying on a single ratio, we consider the overall story of your business and its risk profile. This holistic assessment allows us to tailor structures and covenants that support growth while remaining prudent.

Security is a central pillar of our digital platforms. Multi-factor authentication, encryption, and continuous monitoring are built into the system to protect logins, transactions, and sensitive information. Role-based access allows your organization to define limits, approval workflows, and user permissions, reducing operational risk. We also run regular security audits and updates to keep defenses aligned with evolving threats. Clients receive guidance on best practices so internal processes support the same high security standards.

Onboarding timelines depend on the complexity of your organization and the services you require. For straightforward entities needing standard accounts and online access, the process can be relatively quick once documents are collected and verified. Larger corporates, multi-entity groups, or clients implementing advanced treasury structures require additional configuration, testing, and coordination with internal teams. We assign a dedicated implementation manager to keep the process transparent, with clear milestones and responsibilities on both sides. This structured approach minimizes disruption and ensures that, when you go live, your banking setup works smoothly from day one.

Yes, Business Banking supports international transactions and foreign currency requirements for Canadian businesses. Clients can send and receive payments in multiple currencies, with access to competitive FX rates and guidance on the most efficient routing options. For companies with regular cross-border flows, we can help structure accounts and processes to reduce currency risk and administrative workload. Our teams also offer insights into common compliance and documentation requirements for international transfers, helping you avoid delays and errors.